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SUPPORT & ASSISTANCE

How can we help?

Find answers to common questions below, or reach out directly. We aim to respond within 48 hours.

ALL QUESTIONS & ANSWERS

Find what you need.

Questions are organized by topic. If your question is not here, please contact us directly.

PRODUCT & COMPATIBILITY

Does the DMP ONE work with my DAC?

The DMP ONE works with any USB Audio Class 2 compliant DAC — which is essentially every modern USB DAC. It supports up to PCM384/32 (via UPnP) and PCM384/24 (per SCD), and native DSD512.

What software do I need to install?

You install DMP NEXUS CORE — our control application. On Windows additional an ASIO and WAVERT drivers needs to be installed. On Linux there is no driver required. Optionally, you can install the DMP NEXUS PLAYER, our reference player that natively supports DSD512 for local files.

Can I use the DMP ONE without DMP NEXUS CORE?

Yes, you can also use it as an OpenHome/UPnP renderer with apps like Linn and Lumin — without using our DMP NEXUS CORE control application.

Does the DMP ONE support macOS?

Natively, not yet — but a real solution exists today. The DMP NEXUS VIRTUAL APPLIANCE is a pre-configured Linux image that runs on the free UTM hypervisor on your Mac and runs the full sender, transporting DSD512 stably. We use it for our own macOS demos. We currently support Windows 10/11 and Linux (Debian, Ubuntu, Fedora tested) natively, and a native macOS version is on our roadmap.

SETUP & INSTALLATION

How long does setup take?

A few minutes. Install DMP NEXUS CORE on your desktop and connect the DMP ONE to your network — it shows up immediately, plug-and-play. Multiroom is two clicks, and the local UPnP/DLNA music server appears on your network, ready for your files. That's it.

What power adapter should I use?

The DMP ONE is powered over USB-C and accepts 5–20V at 2A. Any quality USB-C power supply (USB-C Power Delivery) meeting those values will work. A power supply is not included — so you can use the one you prefer.

What network setup do I need?

A wired Ethernet connection. Connect the DMP ONE to your router or switch with a network cable — that's what gives you the stable, low-latency transport a DSD512 stream needs. Nothing more required.

Can I move local music files to the DMP ONE's internal storage?

Yes. The DMP ONE shows up as a device on your network — under "Network" in your file explorer. Just drop your DSD and other music files there directly, like a network share. You don't need DMP NEXUS CORE for the upload. To play them, use our PLAYER or any compatible player that sees the DMP ONE on the network, such as the Linn app.

ORDER & SHIPPING

Where do you ship to?

We currently ship within Germany and to Austria. Shipping is free, in 3 to 5 business days after dispatch. We are expanding to additional EU countries during the course of this year — if you live outside Germany and Austria, contact us via the form and we'll note you down.

What's included in the box?

The DMP ONE in your configured finish and storage variant, plus a setup card with QR code linking to the product guide. Furthermore, we include EMC-optimzed cables for USB-A, USB-C, and Ethernet as well as a grounding cable. Recommended power supply specs are documented in the setup guide.

Can I track my shipment?

Yes. You receive a shipping confirmation by email with a tracking number when your order leaves our facility.

RETURNS & SUPPORT

How do I get help if something doesn't work?

Contact us through the form on our support page. We aim to respond within 48 hours. For hardware issues within the 2-year warranty, we handle RMA from Germany. Your message reaches us directly.

What if my DMP ONE is damaged in transit?

Contact us immediately. Document the damage with photos of the packaging and the unit. We will arrange replacement at our cost — transit damage is our responsibility, not yours.

Are firmware updates free?

Yes, free for the life of the firmware support. Updates arrive automatically over the air — nothing to install by hand. The DMP ONE fetches them itself and is ready again right after.

STILL NEED HELP?

We answer every message.

If your question wasn't covered above, send us a message. We respond personally to every inquiry — we aim to answer within 48 hours.